Our platform is built on the belief that entertainment should never come at the cost of your financial or mental wellbeing.
done77 is Pakistan's leading online casino and sports betting platform, and with that position comes a genuine responsibility toward every member on our platform. Responsible gaming at done77 is not a legal formality — it shapes every product decision we make, from how we design our deposit flow to how our customer support team is trained to respond when a member signals distress.
We understand that for the vast majority of players, gaming is a fun, recreational activity — a bit of excitement during a PSL match, a few spins after a long day, or a live dealer session on a Friday evening with friends in Islamabad or Faisalabad. That is exactly what done77 is built for. But we also know that a small number of players can develop problematic relationships with gambling, and it is our duty to identify those players early and give them every resource available to regain control.
Our responsible gaming framework is built around four pillars: Prevention — ensuring players are fully informed before they start; Detection — actively monitoring for behavioural patterns that indicate problem gambling; Intervention — equipping players with practical, immediate tools to pause or limit their activity; and Support — connecting anyone who needs help with the right people and organisations without judgment or delay.
Problem gambling occurs when a person's gambling activity begins to negatively impact their finances, mental health, relationships, or work and daily life. It exists on a spectrum — from occasional overspending to a full compulsive gambling disorder. The important thing to understand is that problem gambling is not a character flaw or a sign of weakness. It is a recognised condition that can affect anyone, regardless of their background, income level, or city.
done77 strongly encourages all members to treat gambling strictly as entertainment — never as a way to generate income, recover financial losses, or cope with stress or emotional difficulty. If gambling starts feeling like an obligation rather than a choice, that is a signal worth taking seriously. done77's responsible gaming tools are available to every member at any time, with no waiting period and no judgment.
done77 operates an absolute 21+ only age policy with zero exceptions. All new members are required to verify their age through CNIC-based KYC before any withdrawal is processed. Accounts that cannot confirm the 21+ age requirement are suspended immediately and any funds held are frozen pending review. done77 also encourages parents and guardians across Pakistan to use device-level parental controls to prevent minors from accessing online gaming platforms. If you suspect a minor has registered on done77, please contact our support team immediately at [email protected].
Every done77 member has instant access to these responsible gaming controls directly from their Account settings — no approval required, effective immediately.
Set a daily, weekly, or monthly deposit cap in PKR directly from your Account dashboard. Once set, limits take effect immediately and can only be lowered instantly — increases require a 7-day cooling-off period to protect your commitment to staying within budget.
Decide in advance exactly how long each gaming session should last. done77 will display a countdown timer and send you a reminder alert as your set limit approaches. When time is up, the session ends — giving you a natural, guilt-free moment to step away.
Take a short, structured break from done77 for a defined period — 24 hours, 48 hours, one week, or up to one month. During a cooling-off period, your Account remains open but all deposits, bets, and casino access are suspended until the period expires naturally.
Request a full self-exclusion for a minimum of 6 months or permanently. Self-exclusion is the strongest tool available — it immediately closes your Account to all gaming activity and blocks re-registration attempts. done77 also shares exclusion data with inter-operator self-exclusion schemes where applicable.
Cap the maximum amount you are willing to lose in any given day, week, or month. If your net losses reach your pre-set threshold, done77 will automatically suspend further betting activity for the remainder of that period — even if your account balance still has funds available.
Request a full, transparent breakdown of your gaming activity on done77 — including total deposits, total withdrawals, net win/loss, session durations, and game-by-game history. Seeing the numbers in black and white is one of the most powerful responsible gaming tools available.
Self-exclusion is the most decisive action a player can take to protect themselves. At done77, we have made the self-exclusion process as straightforward as possible — because we believe that when someone is ready to take that step, nothing should stand in their way.
Log in to your done77 Account, navigate to Account Settings, select "Responsible Gaming," and choose "Self-Exclusion." Select your preferred duration — minimum 6 months or permanent — and confirm. Exclusion is applied instantly with no waiting period.
As soon as self-exclusion is activated, all promotional emails, SMS bonus notifications, and re-engagement messages are suppressed from your contact details. You will not receive any marketing communications from done77 for the duration of your exclusion.
done77's systems will block any attempt to create a new account using the same CNIC, mobile number, or email address during the exclusion period. This ensures your decision is respected even if you experience a momentary impulse to return before you are ready.
Any balance remaining in your done77 Account at the time of self-exclusion will be returned to your verified withdrawal method within 5 business days, following standard identity verification. No balance is forfeited due to self-exclusion.
Need Immediate Help? If you feel you have lost control of your gambling right now, please activate self-exclusion immediately via your Account settings or contact our support team at [email protected]. Our team is trained to handle these requests with urgency and compassion — available around the clock.
If you answer yes to two or more of the following questions, we strongly encourage you to speak with our support team or activate a self-exclusion or cooling-off period.
Problem gambling rarely announces itself loudly. These are the early indicators that your relationship with gaming may need attention.
Placing bigger bets to recover money you have already lost — driven by the belief that a win is "due." This is one of the most common and dangerous patterns in problem gambling.
Using funds set aside for rent, groceries, utility bills, or other essential household expenses to fund gaming sessions — a clear sign that gambling has moved beyond entertainment.
Concealing the amount of time or money spent on done77 from family members, partners, or friends. Secrecy around gambling is a strong indicator that you recognise it has become problematic.
Taking loans, using credit cards, or borrowing from family and friends specifically to fund gambling activity — particularly after losing sessions when the urge to recover is strongest.
Missing work deadlines, social commitments, or family responsibilities in Rawalpindi, Multan, or wherever you are based because time allocated to other activities is being consumed by gambling.
Using gaming sessions on done77 as a coping mechanism for stress, anxiety, depression, loneliness, or difficult personal circumstances — rather than as a form of recreational entertainment.
The overwhelming majority of done77 members enjoy gaming responsibly throughout their time on the platform. These are the habits that keep it that way — practical, straightforward principles that the done77 team genuinely recommends to every member from day one.
Remember: done77 is designed as entertainment. The house always has a mathematical edge. No betting strategy, system, or pattern can guarantee a profit over the long run. Treat every session as the cost of entertainment — like buying a cinema ticket in Gulberg or catching a PSL match at Gaddafi Stadium.