done77 Frequently Asked Questions

Creating a done77 account takes under three minutes. Visit done77.vip, click Register, and fill in your mobile number, email address, and a secure password. You will receive an OTP on your registered mobile number to verify your identity. Once confirmed, your account is live and ready for your first deposit via JazzCash, EasyPaisa, or bank transfer.

done77 requires a clear copy of your Pakistani CNIC (both sides) and a selfie holding the CNIC for facial verification. In some cases, a recent utility bill or bank statement may be requested as proof of address. KYC is mandatory before your first withdrawal and must confirm that you are 21 years of age or older.

The minimum age to register and play on done77 is 21 years. This is a strict, non-negotiable policy. All accounts are subject to age verification via CNIC during the KYC process. Any account found to belong to a person under 21 will be permanently closed immediately and any balance held will be frozen pending review.

On the done77 Login page, click the "Forgot Password" link below the password field. Enter your registered mobile number or email address and you will receive a secure reset link or OTP within a few minutes. Follow the instructions to set a new password. If you do not receive the reset message within 10 minutes, check your spam folder or contact support at [email protected].

No. done77 enforces a strict one-account-per-person policy. Duplicate accounts are detected during KYC verification through CNIC and mobile number matching. If multiple accounts are found to belong to the same individual, all duplicate accounts will be permanently closed and any bonuses claimed across them will be voided. If you have accidentally created two accounts, contact support immediately.

To permanently close your done77 account, log in and navigate to Account Settings, then select "Close Account." Alternatively, email [email protected] from your registered address with the subject line "Account Closure Request." Any remaining balance will be returned to your verified withdrawal method within 5 business days. Note that account closure is different from self-exclusion — see the Safety section below for self-exclusion details.

Log in to your done77 account and go to the Cashier section. Select JazzCash as your deposit method, enter the amount in PKR, and confirm. You will receive a payment prompt on your JazzCash-registered mobile number. Approve the transaction using your JazzCash PIN. Funds are credited to your done77 balance instantly in most cases, though network delays can occasionally add a few minutes.

Yes, EasyPaisa is fully supported on done77. The process is identical to JazzCash — visit the Cashier, select EasyPaisa, enter your deposit amount in PKR, and authorise the transaction via your EasyPaisa app or by entering your MPIN when prompted. EasyPaisa deposits are typically reflected in your done77 balance within seconds to a few minutes.

The minimum deposit on done77 is Rs. 500 PKR for all supported payment methods, including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other bank transfers. For cryptocurrency deposits via USDT TRC20, a minimum equivalent of approximately Rs. 2,000 PKR applies due to network fee considerations. There is no maximum deposit cap for verified accounts.

done77 processes withdrawal requests within 1–4 hours for JazzCash and EasyPaisa during business hours. HBL, UBL, Meezan Bank, and other bank transfers typically take 1–2 business days depending on the receiving bank. The minimum withdrawal amount is Rs. 1,000 PKR. All withdrawals require a fully verified KYC account. done77 does not charge withdrawal fees on standard methods.

Yes. done77 supports direct bank transfers from HBL, UBL, Meezan Bank, Allied Bank, and most other major Pakistani banks. To deposit via bank transfer, select your bank in the Cashier, note the provided account details, and initiate the transfer from your internet banking or branch. Send your transaction receipt to support to speed up confirmation. Processing time is typically 1–3 business hours.

done77 does not charge any fees on deposits or withdrawals made through JazzCash, EasyPaisa, or standard Pakistani bank transfers. For USDT TRC20 cryptocurrency transactions, standard blockchain network fees apply and are deducted from the transaction amount. SadaPay and Raast transfers are also fee-free on done77's end. Your bank or wallet provider may have their own charges independent of done77.

done77 offers hundreds of slot titles from leading international game providers, including classic 3-reel fruit slots, modern 5-reel video slots, and high-volatility jackpot games. Popular categories include Megaways slots, cluster-pay games, and branded titles. All slots on done77 are certified for fair play with independently verified RTP (Return to Player) percentages displayed on each game's information page.

Absolutely. PSL (Pakistan Super League) cricket is one of the most popular betting markets on done77. You can place pre-match and in-play bets on match winners, top batsmen, total runs, wicket markets, and many more. done77 also covers international cricket including Test matches, ODIs, and T20Is featuring Pakistan. Live cricket betting with real-time odds updates is available throughout the PSL season.

Yes, done77 features a full live casino section with games streamed in real time from professional studios by internationally recognised live dealer providers. Available games include Live Roulette, Live Blackjack, Live Baccarat, and Live Teen Patti. Real dealers conduct every game via high-definition video stream. You interact via on-screen controls and a chat interface. Live casino tables are available 24 hours a day, 7 days a week.

Yes. done77 is fully optimised for mobile play on both Android and iOS devices. The mobile-responsive website works seamlessly in any modern browser — Chrome, Safari, Firefox — without requiring an app download. All features available on desktop, including deposits, withdrawals, live casino, slot games, and cricket betting, are fully accessible on mobile. Simply visit done77.vip from your smartphone browser to get started.

RTP (Return to Player) varies by individual slot title but most games on done77 carry RTPs between 94% and 97%. The RTP for each game is listed in the game's information or paytable section. Higher RTP means a lower theoretical house edge over the long run. done77 only features games from certified providers whose RTP figures have been independently audited and verified for fairness.

done77 offers a competitive welcome bonus for new Pakistani members on their first deposit. Full details, including the bonus percentage and minimum qualifying deposit in PKR, are published on the Current Offers page. The welcome bonus is subject to wagering requirements that must be met before any bonus-derived winnings can be withdrawn. Terms and conditions apply — always read the full bonus terms before claiming.

Wagering requirements (also called playthrough requirements) specify how many times you must bet the bonus amount — or bonus plus deposit — before the bonus converts to withdrawable cash. For example, a 30x wagering requirement on a Rs. 1,000 bonus means you need to place Rs. 30,000 in qualifying bets. done77 displays the wagering requirement clearly on every bonus offer on the Current Offers page before you claim.

Yes, all done77 bonuses carry an expiry period, which is displayed on the relevant offer. Typically, the wagering requirement must be completed within 7 to 30 days of the bonus being credited to your account, depending on the specific promotion. Uncompleted bonuses that reach their expiry date are automatically removed from your account along with any bonus-derived balance. Check the Current Offers page for the exact terms on each active promotion.

Yes. done77 rewards its most active players through a tiered loyalty programme. Regular play accumulates loyalty points that can be exchanged for bonus credit or free spins. Higher tiers unlock benefits including faster withdrawal processing, dedicated account managers, higher deposit limits, and exclusive promotions. Details of done77's current loyalty programme are available on the Current Offers page or by contacting the support team.

done77 operates under international gaming licensing standards, ensuring that all games are independently verified for fairness, player funds are held separately from operational funds, and responsible gaming obligations are met. The platform uses SSL encryption across all pages to protect member data and financial transactions. done77 is committed to transparent, responsible gaming for all members throughout Pakistan.

done77 takes self-exclusion seriously. To self-exclude, log in and go to Account Settings, then select Responsible Gaming and choose Self-Exclusion. Pick your exclusion period — minimum 6 months or permanent. The exclusion is applied immediately: your account is suspended, all marketing is suppressed, and re-registration is blocked during the period. Any remaining balance is returned to your verified withdrawal method within 5 business days.

Yes. done77 provides full responsible gaming controls in your Account Settings under the Responsible Gaming section. You can set daily, weekly, or monthly deposit limits and loss limits in PKR. Limits take effect immediately and can be lowered at any time without delay. Increasing a limit requires a mandatory 7-day cooling-off period to protect your commitment to staying in control of your spending.

done77 customer support is available 24 hours a day, 7 days a week. You can reach the support team by email at [email protected] or via the live chat feature on the website. Response times for live chat are typically under 5 minutes. Email responses are delivered within a few hours. Support agents are trained to assist with account queries, payment issues, bonus questions, and responsible gaming requests.